TERMS OF SERVICE

Welcome to Circec Solutions Private Limited ("Company", "we", "our", "us")!

Our Terms of Service ("Terms", "Terms of Service") govern your use of our mobile application ("App") and the other associated/ancillary applications, products, websites and services and all other variations of the same (together or individually, "Platform") operated by the Company.

Our Privacy Policy also governs your use of our Platform and explains how we collect, safeguard and disclose information that results from your use of our Platform. We use your data to provide and enhance Platform. By using Platform, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms of Service.

Your agreement with us includes these Terms and our Privacy Policy ("Agreements"). You acknowledge that you have read and understood Agreements, and agree to be bound of them.

If you do not agree with (or cannot comply with) Agreements, then you may not use the Platform, but please let us know by emailing at newsaofficial25@gmail.com or calling us at +91 8348523792 so we can try to find a solution. The Agreements apply to all visitors, users and others who wish to access or use Platform.

You must register an account with us ("Account") to access certain portions of the Platform. To use the Platform, you may be required to create an account using your phone number / email address. An OTP (One-Time Password) will be sent to your phone number / email address for login verification. During the account creation process, we might collect certain personal information, including your name, username, email address, phone number, age, and gender. We respect your privacy and handle your personal information in accordance with our Privacy Policy.

You acknowledge that you are responsible for safeguarding and maintaining the confidentiality of your Account information. You agree not to disclose your Account information to any third party and that you are entirely and solely responsible for any and all activities or actions that occur pursuant to the use of your Account on the Platform, whether or not you have authorised such activities or actions. You will immediately notify Company of any unauthorised use of your Account. You may be held liable for losses incurred by Company due to authorised or unauthorised use of your Account as a result of your failure in keeping your Account information secure and confidential.

You further acknowledge that you will never use false identifies or impersonate any other person on the Platform. You further acknowledge that you much never provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete)

You acknowledge that the Company reserves the sole right to refuse access, service, remove or edit content from your Account, or terminate your Account, in our sole discretion.

We are committed to creating a safe, supportive, and trustworthy marketplace where Indians can buy and sell preloved products. This declaration outlines our role, your rights and responsibilities, and how we work to protect both buyers ("Customer") and sellers ("Merchant").

3.1. We are a neutral facilitator. We do not own or sell any of the products listed. Our role is to enable seamless discovery, communication, payment, and delivery between buyers and sellers. We partner with logistics and shipping providers for at-home pickup and delivery, and we manage payments through an escrow system to ensure a secure transaction process

3.2. We require phone number and email verification to prevent fake or spam accounts. While we do not vet every product, our team periodically reviews listings and may request additional photos or videos if a product lacks adequate information. Community reports help us monitor and take action on suspicious listings.

3.3. The responsibility of accurately describing the product rests with the Merchant. Company does not guarantee the authenticity or condition of items but facilitates communication and evidence-sharing to help resolve disputes fairly

3.4. When a Customer makes a purchase, the payment is held in escrow by Company. Once the item is delivered, the Customer has two days to raise an issue if the product does not match the description, photos, or chat details. If no issue is raised, the payment is released to the Merchant on day 3.

3.5. We manage all logistics from pickup at Merchant to delivery and Customer. Merchant is responsible for packaging the product securely. If an item is damaged during transit, the liability rests with Company. We advise taking photos/videos before dispatch as proof of condition.

3.6. If an issue is raised, Company will review relevant platform information (product listing information, photo/video from before, during and after delivery), to provide resolution. Company's decision in such matters will be final and binding for both Customer and Merchant

YOU ACKNOWLEDGE AND AGREE THAT COMPANY SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH THIRD PARTY WEB SITES.

Any contests, challenges, sweepstakes or other promotions (collectively, "Promotions") made available through Platform may be governed by rules that are separate from these Terms of Service. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms of Service, Promotion rules will apply.

We believe in helping our Merchants and Customers as far as possible, and has a liberal cancellation policy for transactions that happens between the buyer (Customer) and seller (Merchant). Under this policy:

5.1. Cancellations will not be entertained once the order is placed.

5.2. In case of receipt of damaged or defective items please report the same to our team. The request will, however, be entertained once the Merchant has checked and determined the same at their end. This should be reported within 2 days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our team within 2 days of receiving the product. The team after looking into your complaint will take an appropriate decision.

5.3. In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any refunds approved by Company, it'll take 9-15 days for the refund to be processed to the Customer.

5.4. Queries related to damaged or defective items for which payment has been made or shipment arranged outside the Platform will not be entertained by Company. If the transaction or shipment occurs outside the Platform, the Customer and Merchant bear full responsibility for resolving any issues directly between themselves. Company will not be liable for any disputes, losses, or damages arising from such external transactions.

5.5. For items, where the Customer changes their mind, a return is only possible if the Merchant agrees to it. In such cases, the Customer bears the return shipping cost.

Refunds must be supported by photo/video evidence and chat history, which Company may review to determine eligibility.

You may use the Platform only for lawful purposes and in accordance with these Terms. You agree not to use Platform:

6.1. in any way that violates any applicable national or international law or regulation;

6.2. for the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise;

6.3. to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail", "chain letter," "spam," or any other similar solicitation;

6.4. to impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity;

6.5. in any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity;

6.6. to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of Platform, or which, as determined by us, may harm, defraud or offend Company or users of Platform or expose them to liability;

6.7. to engage in decompiling, reverse engineering, disassembling content, removing any intellectual property right associated with the Platform, including our copyright, trademarks, trade secrets, designs, algorithms, methodologies and patents, or other proprietary notices.

Additionally, you agree not to:

6.8. use Platform in any manner that could disable, overburden, damage, or impair Platform or interfere with any other party's use of Platform, including their ability to engage in real time activities through Platform;

6.9. use any robot, spider, or other automatic device, process, or means to access Platform for any purpose, including monitoring or copying any of the material on Platform;

6.10. use any manual process to monitor or copy any of the material on Platform or for any other unauthorized purpose without our prior written consent;

6.11. use any device, software, or routine that interferes with the proper working of Platform;

6.12. introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful;

6.13. attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of Platform, the server on which Platform is stored, or any server, computer, or database connected to Platform;

6.14. attack Platform via a denial-of-service attack or a distributed denial-of-service attack;

6.15. take any action that may damage or falsify Company rating;

6.16. delete or modify any content of the Platform;

6.17. otherwise attempt to interfere with the proper working of Platform.

Further you agree that:

6.18. you will use the Platform only for personal purposes;

6.19. all registration information you submit is truthful, complete and accurate and you agree to maintain accurate, complete and up-to-date account information in your account;

6.20. you are responsible for maintaining the confidentiality of the access credentials of your Account and are fully responsible for all activities that occur under your Account. You agree to immediately notify Company of any unauthorized use of your Account or any other breach of security;

6.21. you are aware and responsible for all transactions taking place through your Account on the Platform. You shall continue to be responsible for the transactions in your Account, if you knowingly or negligently (i) grant any other person access to your Account, (ii) permit them to transact on your Account, or (iii) transact on any other user's behalf or directions; whether by sharing one-time passwords or in any other manner.

We may use third-party service providers to monitor and analyze the use of our Platform.

Platform is intended only for access and use by individuals at least eighteen (18) years old. By accessing or using Platform, you warrant and represent that you are at least eighteen (18) years of age and with the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions of Terms. If you are not at least eighteen (18) years old, you are prohibited from both the access and usage of Platform.

We collect, hold, use and transfer your personal data in accordance with our Privacy Policy. By agreeing to the Terms of Service, you also hereby agree to our Privacy Policy, which may be updated and/or modified by us from time to time. You understand and agree that, to the extent permitted by applicable law, any data provided by you in connection with the Platform may be shared with our affiliates or partners, and/ or used by us for enhancing the Platform. Please refer to the Privacy Policy for further clarity on the subject.

The Platform, its logos and services are protected by copyright, trademarks, patents, trade secret and/or other intellectual property laws. No information, content or material from the Platform including, without limitation, all of the page headers, images, illustrations, graphics, audio clips, video clips or text, reports generated, invoices, trademarks, tradenames may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without the Company's express written permission. You are hereby given a limited licence to use the Platform, subject to your agreement of these Terms of Service.

Company is the sole owner of the underlying software, algorithms, methodologies, databases, metadata and source code associated with the Platform as well as any other intellectual property rights of any other nature associated with the Platform.

When you upload, submit, store, send or receive content or interact with the Platform in any other way that may include your Platform usage data and your feedback to or through the Platform, you give the Company a worldwide, perpetual licence to use, host, store, reproduce, modify, create derivative works, communicate, publish, publicly perform, publicly display and distribute such content. This licence shall not expire even if it is not used by the Company. The rights you grant in this licence are for the limited purpose of operating, promoting, and enhancing our Platform. This licence continues even if you stop using the Platform.

You may provide us either directly at newsaofficial25@gmail.com with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, malicious use, fraud and other matters related to our Platform ("Feedback"). You acknowledge and agree that: (i) you shall not retain, acquire or assert any intellectual property right or other right, title or interest in or to the Feedback; (ii) Company may have development ideas similar to the Feedback; (iii) Feedback does not contain confidential information or proprietary information from you or any third party; and (iv) Company is not under any obligation of confidentiality with respect to the Feedback. In the event the transfer of the ownership to the Feedback is not possible due to applicable mandatory laws, you grant Company and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited and perpetual right to use (including copy, modify, create derivative works, publish, distribute and commercialize) Feedback in any manner and for any purpose.

Our Platform may contain links to third party web sites, brands or services that are not owned or controlled by the Company.

Company has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

YOU ACKNOWLEDGE AND AGREE THAT COMPANY SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH THIRD PARTY WEB SITES OR SERVICES.

WE STRONGLY ADVISE YOU TO READ THE TERMS OF SERVICE AND PRIVACY POLICIES OF ANY THIRD PARTY WEB SITES OR SERVICES THAT YOU VISIT.

The services on the Platform are provided by Company on an "AS IS" and "AS AVAILABLE" basis. Company makes no representations or warranties of any kind, express or implied, as to the operation of their services, or the information, content or materials included therein. You expressly agree that your use of these services, their content, and any services or items obtained from us is at your sole risk.

Neither Company nor any person associated with Company makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy, or availability of the services. Without limiting the foregoing, neither Company nor anyone associated with Company represents or warrants that the services, their content, or any services or items obtained through the services will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that the services or the server that makes it available are free of viruses or other harmful components or that the services or any services or items obtained through the services will otherwise meet your needs or expectations.

We don't promise to store or keep showing any information and content that you've posted. The Company does not provide a storage service. You agree that we have no obligation to store, maintain or provide you a copy of any content or information that you or others provide, except to the extent required by applicable law and as noted in our Privacy Policy.

The foregoing does not affect any warranties which cannot be excluded or limited under applicable law.

Except as prohibited by law, you will hold the Company and its officers, directors, employees, and agents harmless for any indirect, punitive, special, incidental, or consequential damage, however it arises (including attorneys' fees and all related costs and expenses of litigation and arbitration, or at trial or on appeal, if any, whether or not litigation or arbitration is instituted), whether in an action of contract, negligence, or other tortious action, or arising out of or in connection with this agreement, including without limitation any claim for personal injury or property damage, arising from this agreement and any violation by you of any international, national, state, or local laws, statutes, rules, or regulations, even if the Company has been previously advised of the possibility of such damage. Except as prohibited by law, if there is liability found on the part of Company, it will be limited to the amount paid by you for the products and/or services on the Platform, and under no circumstances will there be consequential or punitive damages.

You agree to defend, indemnify and hold harmless the Company, its officers, owners, directors, employees and agents, partners, co-branders, licensors, licensees, consultants, contractors and other applicable third parties (collectively 'Indemnified Parties') from and against any and all claims, demands, damages, obligations, losses, liabilities, cause of action, costs or debt, and expenses (including any legal fees) arising from:

15.1. your use of and access to the Platform;

15.2. your violation / breach of any of these Terms of Service;

15.3. your violation of any third party right, including any intellectual property right or privacy right;

15.4. the committing of any of the prohibited activities as stated herein;

15.5. your failure to be in compliance with applicable law, including tax laws and cyber security laws;

15.6. any claim that your use of the Platform caused damage to a third party.

We may terminate or suspend your account and bar access to Platform immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of Terms.

If you wish to terminate your account, you may simply discontinue using Platform.

All provisions of Terms which by their nature should survive termination shall survive termination, including, without limitation, intellectual property, links to other web sites, disclaimers of warranty, indemnity, limitations of liability, Carbon Offset Projects terms and conditions, governing law, relationship between the user and Company, non-assignment, prohibition of class and representative actions and non-individualised relief.

These Terms shall be governed and construed in accordance with the laws of India, which governing law applies to agreement without regard to its conflict of law provisions. In case any litigation specifically permitted under these Terms is initiated, the you agree to submit to exclusive jurisdiction of the courts at Gurugram, Haryana, India.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Platform and supersede and replace any prior agreements we might have had between us regarding Platform.

We reserve the right to withdraw or amend our Platform, and any service or material we provide via Platform, in our sole discretion without notice. We will not be liable if for any reason all or any part of Platform is unavailable at any time or for any period. From time to time, we may restrict access to some parts of Platform, or the entire Platform, to users, including registered users.

We may amend Terms at any time by posting the amended Terms on this site. It is your responsibility to review these Terms periodically.

Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.

By continuing to access or use our Platform after any revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, you are no longer authorized to use Platform.

No waiver by Company of any term or condition set forth in Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Company to assert a right or provision under Terms shall not constitute a waiver of such right or provision.

If any provision of Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of Terms will continue in full force and effect.

In no event shall the Company be responsible or liable for any failure or delay in the performance of its obligations on the Platform arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of God, and interruptions, loss or malfunctions of utilities, communications or computer (software and hardware) services; it being understood that the Company shall use reasonable efforts which are consistent with accepted practices in the industry to resume performance as soon as practicable under the circumstances.

Nothing in these Terms shall be construed to create any relationship between Company and you other than that of a service provider and user respectively. You do not have the authority to bind Company in any manner whatsoever.

These Terms and Privacy Policy are personal to you and you shall not assign or transfer or purport to assign or transfer the Agreement between you and the Company to any other person.

YOU AND THE COMPANY AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING.

BY USING OUR PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM. YOU FURTHER ACKNOWLEDGE THAT THESE TERMS OF SERVICE AND PRIVACY POLICY ARE THE ENTIRE AGREEMENT AND UNDERSTANDING BETWEEN YOU AND THE COMPANY WITH RESPECT TO THE SERVICES AND USAGE OF PLATFORM.

By using our Platform, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by emailing at newsaofficial25@gmail.com or calling us at +91 8348523792.

Please send your feedback, comments, requests for technical support by email: newsaofficial25@gmail.com or phone: +91 8348523792.

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below for your reference: Name: Mr. Harsh Ranjan Address: NewSA, House No. 160, HUDA Plots, Sector 56, Gurugram, Haryana, 122011 Email: newsaofficial25@gmail.com Phone: +91 8348523792

In furtherance of the Consumer Protection Act 2019 and the Consumer Protection (E- Commerce) Rules 2020 the name and contact details of the Nodal Officer are provided below for your reference:

Name: Mr. Harsh Ranjan Address: NewSA, House No. 160, HUDA Plots, Sector 56, Gurugram, Haryana, 122011 Email: newsaofficial25@gmail.com Phone: +91 8348523792