PAYMENT & SHIPPING POLICY

Effective Date: 10 July 2026

1. Legal Framework & Document Scope

  • Intermediary Operating Model:The digital platform branded as NewSa ("Platform") is exclusively owned, managed, and operated by Circec Solutions Private Limited ("Company"). The Platform functions strictly as a customer-to-customer (C2C) digital marketplace intermediary, acting as a secure hosting infrastructure to connect independent buyers ("Buyers") and independent sellers ("Sellers").
  • Nature of Transactions:Every successful transaction finalized on the Platform creates a separate, binding, direct mutual commitment between two independent individual users. Sellers commit to maintaining listings that are completely available and accurately represented, while Buyers commit to following through with verified checkouts.
  • This Payment & Shipping Policy ("Policy") forms an integral and inseparable part of the Master Platform Agreement, Terms of Service, and Privacy Policy of the NewSa marketplace framework.
  • All transactional services, payment routing mechanisms, escrow operations, and third-party logistics tracking carried out through the NewSa mobile applications (iOS and Android) and official web interfaces are governed strictly by the provisions set forth herein.
  • By utilizing the payment processing infrastructure or initializing a shipping label request on the platform, you explicitly affirm your absolute agreement to the NewSa Terms of Service and warrant that you possess full legal capacity to execute binding financial transactions and enter into lawful contracts under the provisions of Indian law.

2. Payment Processing Architecture & Methods

  • Integrated Payment Gateway Engine:All electronic financial clearings, card captures, and payment processing requests generated on the NewSa platform are executed securely via our integrated, licensed third-party Payment Aggregator partner, Razorpay Software Private Limited ("Razorpay").
    • NewSa does not collect, capture, or store your credit/debit card numbers, netbanking credentials, or private banking tokens; all financial data entries occur directly within Razorpay's PCI-DSS compliant interface.
  • Supported Instrument Modalities:The platform facilitates a multi-channel payment matrix, providing transactional access across Cash on Delivery (COD), Equated Monthly Installments (EMI), credit cards, debit cards, Netbanking networks, and Unified Payments Interface (UPI) clearings as provisioned by Razorpay and our integrated logistics networks.
    • NewSa preserves the absolute unilateral right to modify, adjust, add, or permanently suspend any payment instrument option at its sole discretion, and disclaims any statutory liability or contractual obligation to maintain all payment variations continuously across all product categories or geographic zones.
  • Payer Authorization Warranties:Any user initiating an item purchase or settling a platform charge explicitly warrants that they are the legitimate, authorized holder of the underlying payment instrument.
    • The user assumes full legal accountability for any transactional chargebacks, payment clawbacks, or bad-faith funding reversals initiated by banking entities due to unauthorized usage or credential compromise.

3. Escrow Infrastructure & Seller Settlement Workflows

  • The Core Escrow Flow:Upon order confirmation through either an instant "Buy Now" checkout action or the direct acceptance of a negotiated price via the "Make Offer" pricing tool, the transaction value is immediately routed to a secure escrow mechanism managed through our payment infrastructure.
    • All transaction funds remain legally locked inside the escrow account to guarantee bilateral buyer protection and seller performance.
  • Cash on Delivery (COD) & Booking Fee Mechanics:If a Buyer elects the Cash on Delivery checkout path, they are required to pay a dynamic booking fee, which is calculated at the exact moment of checkout based on the underlying product category, pricing vectors, and other relevant operational parameters.
    • The exact booking fee amount is displayed transparently to the Buyer on the checkout page prior to confirmation.
    • If a Buyer cancels an order after dispatch or systematically rejects physical delivery from our logistics partner without a valid, documented legal reason, the entire booking fee is strictly forfeited by the Buyer and retained by the platform to cover third-party courier dispatch overheads.
  • Cancellations Baseline Rule:Completed checkouts and accepted orders are considered final. Any subsequent cancellation requests or order rollbacks will be processed and evaluated strictly pursuant to the provisions of our Cancellation & Refund Policy, and all administrative determinations made by NewSa in relation to such requests shall be final and legally binding.
  • Delivery Verification & The Inspection Window:Upon successful shipment delivery at the destination address, the Buyer is granted an explicit inspection window of exactly forty-eight (48) hours to examine the item's physical condition and verify its perfect alignment with the seller's listing parameters.
    • Buyers have exactly forty-eight (48) hours post-delivery to register an official dispute, raise content alignment conflicts, or report transit damage to our mediation team.
  • Seller UPI Disbursal Schedule:Sellers receive their financial payouts directly to their verified UPI IDs, which are collected and stored securely inside the NewSa mobile application profile stack.
    • Standard settlement payouts are systematically initialized and disbursed to the Seller’s UPI account within forty-eight (48) to seventy-two (72) hours following successful product delivery, provided that the forty-eight (48) hour buyer inspection window has fully closed without any conflicts or issue logs being registered.
    • If a Buyer flags an active dispute or conflict within the inspection timeline, the payout remains strictly locked in escrow to enable a fair conflict resolution under our Cancellation & Refund Policy.

4. End-to-End Order Lifecycle & Shipping Operations

  • Platform Logistics Role:NewSa manages the end-to-end framework layout by integrating third-party systems to coordinate shipping generation, pickup routing, and delivery tracking.
    • Shipping operations are handled exclusively by recognized, independent third-party logistics partners selected at the sole, unilateral discretion of NewSa.
    • Platform visibility, listing access, and checkout purchasing pathways are dynamically constrained by active pincode serviceability maps governed by our third-party logistics networks, which NewSa may unilaterally change or restrict without prior notice.
    • Transit Tracking Transparency: A unique transit tracking identifier along with the identity of the designated third-party logistics partner will be generated and issued simultaneously to both the Seller and the Buyer immediately upon successful carrier pickup. Utilizing this tracking identifier, both transactional parties are fully authorized to trace the real-time movement of the shipment directly inside the NewSa native user interface and/or through the third-party logistics provider's public-facing tracking portal, the link to which shall be made available by NewSa where applicable.
    • Logistics Support & Mediation Framework: In the event of transit delays, delivery issues, operational constraints, or carrier claims arising during shipping, customers are entitled to file a service query with NewSa and/or the third-party logistics provider, which shall be acknowledged and appropriately addressed. Users explicitly acknowledge that active customer support for shipping operations is primarily executed by the integrated third-party logistics partner in strict accordance with their respective terms of service, and NewSa operates solely as an intermediary and mediator to facilitate resolution between the customer and the underlying service provider.
  • Stage 1: Order Placement & Label Generation:The lifecycle begins when a Buyer completes payment through an instant checkout or an accepted offer settlement.
    • The platform immediately notifies the Seller that the order is confirmed and automatically generates an automated, digital, pre-paid shipping label within the Seller's app interface.
    • Sellers are prohibited from using non-integrated couriers or off-platform shipping coordinates; the platform-generated pre-paid label must be securely printed and attached to the physical box.
  • Stage 2: Package Pickup & Dispatch Deadlines:Sellers are granted a strict window of exactly one to three (1–3) working days from the initial order confirmation date to securely pack the item and have it ready for courier handover.
    • The integrated carrier network will attempt pickup based on this schedule. If a Seller requests an adjusted timeline, NewSa may check with the Buyer; if the Buyer declines to wait, the Buyer may cancel the order.
    • If the Seller is entirely unavailable during the courier's pickup window, the partner will make a maximum of two (2) pickup attempts. After two failed attempts, the order is automatically cancelled, the Buyer is fully refunded, and the Seller may face listing restrictions.
    • If a Seller fails to ship or complete handover within the designated timeline, the Buyer becomes fully entitled to a complete transaction refund under our Cancellation & Refund Policy.
  • Stage 3: Transit Timelines & Insurance Parameters:Once the integrated third-party shipping partner executes the pickup scan, the standard transit timeframe for delivery to the destination address spans between five (5) to fifteen (15) working days.
    • Shipments are fully insured against absolute loss—meaning that coverage is exclusively restricted to the single eventuality where a package goes missing entirely within the carrier network infrastructure.
    • Transit insurance does not cover physical damage, breakage, or degradation during transit; the legal burden of product preservation rests entirely on the Seller's packaging execution as detailed in Section 5.
  • Stage 4: Delivery Protocol & Reattempts:Standard courier delivery hours run between 10:00 AM and 7:00 PM. Deliveries outside these hours or on major national holidays cannot be accommodated.
    • The Buyer (or an authorized representative) must be present at the destination address to accept delivery.
    • In the event the Buyer or their authorized representative is unavailable to accept delivery, the third-party logistics partner will execute reattempts strictly pursuant to their internal delivery protocols. If delivery cannot be successfully completed and the item is subsequently returned to the Seller due to such persistent buyer unavailability, the Buyer shall forfeit a portion of their payment. The platform will issue a refund to the Buyer only after making necessary deductions to completely offset the total out-of-pocket logistics and handling costs sustained by NewSa.
  • Stage 5: Destination Accessibility Constraints:Buyers bear the sole responsibility for ensuring the item can physically pass through their building entrance, elevators, doorways, or staircases before placing an order.
    • Courier delivery is executed via standard access routes only; specialized services such as rope-pulling or external hoisting are completely unavailable.
    • Orders cannot be cancelled or returned due to structural accessibility constraints at the delivery site, unless the item's dimensions were explicitly falsified by the Seller in the original listing.

5. Structural Sizing, Volumetric Calculations, & Packaging Compliance

  • Physical Weight & Dimension Cappings:All accepted parcels are subject to structural physical weight constraints and volumetric size ceilings imposed by our integrated logistics operators, with exact parameters made dynamically visible within the platform interface as network capabilities scale.
    • The standardized structural volumetric weight threshold for any item is determined strictly via the standard domestic transport infrastructure formula: Volumetric Weight (kg) = [Length (cm) x Width (cm) x Height (cm)] / 5000.
    • Sellers must ensure their declared parcel inputs align with real metrics; any weight or sizing discrepancies will result in extra logistics charges billed directly to the Seller.
  • General Packaging Integrity Standards:The specifications listed below outline the minimum operational criteria required for network transport compliance.
    • Mandatory Shipping Label Affixation: The Seller is under an absolute legal obligation to securely print and firmly attach the platform-generated pre-paid shipping label onto the largest flat, unobstructed exterior surface of the outer box container. The label must be smooth, completely visible, and not placed across box seams, flaps, or structural tape lines. The Seller must ensure the QR code and all barcodes are completely secured, unwrinkled, and fully scannable by logistics personnel prior to courier pickup handover.
    • Outer Cardboard Specifications: Sellers must employ a heavy-duty, clean, corrugated cardboard box or a highly rigid outer container. Single-wall corrugated builds (minimum 3 mm thickness) are restricted to weights up to 5 kg, while double-wall corrugated structures are mandatory for weights exceeding 5 kg or for high-value items. Old commercial labels on recycled boxes must be completely blacked out or physically removed.
    • Sealing Protocols: Please completely tape down all box flaps and structural corners using standard heavy-duty packing tape, strong duct tape, or wide shipping tape (avoid thin household Scotch or paper masking tape for main seals). For high-value items like electronics or collectibles, ensure the box is thoroughly reinforced; if you don't have specialized security tape or have any doubts about securing your package, please contact our support team for guidance before shipping.
    • Inner Void Cushioning: All empty space inside the outer package container must be filled completely with specialized cushioning materials to eliminate movement. Fragile objects require a minimum buffer boundary of 5 cm of continuous bubble wrap, foam peanuts, or air pillows between the item and the outer box walls. Items must remain completely immobile when the box is shaken.
    • Weight Declaration Limits: The final packed weight must match the weight parameters declared by the Seller in the original product listing within a maximum tolerance margin of 10%. Material variances beyond this threshold will attract secondary courier premium adjustments billed to the Seller.
    • Mandatory Packaging Security Directive: To eliminate targeted theft and package tampering within third-party courier distribution hubs, Sellers are strictly prohibited from writing or printing product descriptions, brand names, luxury logotypes, or asset valuations directly onto the exterior surfaces of the outer packaging.
  • Category-Specific Handling Guidelines:The parameters below categorize protective expectations by product family.
    • Consumer Electronics: All communication devices, computational hardware, and imaging equipment must be protected by internal shock-absorbing layers such as anti-static film wrap or static-insulated foam sheets. Ports, screens, and physical buttons must be entirely shielded from direct impact. Original manufacturer packaging is highly recommended and must be placed inside a rugged corrugated outer shipping box.
    • Watches, Sunglasses, Jewelry & Precious Metals: All premium accessories, delicate optical wear, and timepieces must be placed into secure inner storage vessels such as hard-shell cases, padded zip-lock layers, or soft protective pouches. Structural glass elements, crystalline lenses, and structural metal frames must be directly wrapped in non-abrasive foam sheets or microfiber texturing. The entire layout must be nested inside a small rigid box before placement within a buffered outer carton that bears zero external product identifying text.
    • Luxury Bags & Designer Leather Goods: High-end bags and designer leather components must be packed internally with neutral padding materials such as bubble cushions or acid-free paper to fully preserve original contours and eliminate structural creasing under weight. All external decorative hardware including structural metal buckles, clasps, shoulder chain linkages, and metallic emblems must be individually wrapped in soft scratch-resistant poly film or protective foam skins before insertion into a heavy-duty outer box structure.
    • Small Home Appliances & Household Gadgets: Items including culinary blenders, personal hair tools, audio headsets, and robotic maintenance cleaners must be fully powered off, with all functional batteries insulated or detached where viable. Attached power cables must be neatly coiled, isolated, and bound with non-conductive cable ties to prevent scratching to the appliance chassis. Removable sharp assemblies, glass modules, sensor systems, and physical protrusions must be individually secured, foam-stabilized, and blocked within a rigid cardboard or foam template to prevent movement against the box parameters.
    • Apparel & Soft Textiles: All apparel items and soft merchandise must be neatly folded, shielded from moisture by an inner waterproof plastic wrap or poly boundary, and enclosed within a tough outer shipping container or a high-strength self-sealing mailer.
    • Books, Media, & Visual Collectibles: Documents, historical print materials, and visual collectibles must be structurally stabilized with hard backing sheets or rigid corner contours. Collectible individual media lines must be encased inside protective bags and rigid sleeves before being packed inside an unyielding outer cardboard mailer that features an explicit external text warning reading: "DO NOT BEND".
    • Glassware, Ceramics, & Highly Fragile Decor: Items made of glass, structural porcelain, or highly brittle materials must be wrapped individually in multiple full sheets of industrial-grade thick bubble wrap. The internal layout requires robust boundary cushioning separating the items from the outer carton walls, utilizing a comprehensive nested box-in-a-box configuration for maximum safety. Outer surfaces must display clear alignment markers stating: "FRAGILE — THIS SIDE UP — GLASS".
    • Footwear: Footwear assets should preferably be enclosed within their original brand container wrapped securely in heavy industrial stretch wrap. If missing the original manufacturer box, shoes must be packed internally with clean paper to fully lock the structural upper form, fastened securely together, and packed inside a rigid corrugated outer box with ample shock-absorbing space.
    • Oversized Furniture & Large Structural Items: Oversized structural panels and large items must have all protruding components wrapped in heavy foam profile pads and dense multi-layered stretch film layers. Dismantled connection components like structural screws, nuts, and bolts must be collected into sealed, labelled zip-lock bags taped firmly to the primary item hub. Large freight profiles must be pre-cleared with customer support networks prior to listing.
    • Dynamic Evaluation & Support Services: NewSa preserves the absolute unilateral right to evaluate any user's structural packaging methodologies at its sole discretion and prescribe or recommend alternate or enhanced physical shielding protocols for unique, complex, or high-risk items. Sellers are explicitly authorized and encouraged to reach out directly to NewSa's platform support and compliance services if they maintain any operational doubts or require technical guidance regarding safe packaging execution before handing over packages to the logistics network.

6. Trust, Safety, & Conflict Resolution Evidence

  • To guarantee absolute fairness and transparency in marketplace dispute processing, the platform requires both transactional parties to generate real-time media logs.
    • Seller Packaging Media Mandate: The Seller must capture clear, continuous, step-by-step videos or detailed photographs documenting the exact packing and sealing process of the specific product, including a clear scan of the attached pre-paid shipping label.
    • Buyer Unboxing Media Mandate: The Buyer must capture a continuous, unedited, single-take unboxing video from the exact moment the courier package seal is broken until the item is fully pulled out and physically inspected.
    • These media assets must be maintained by the respective users and shared immediately upon request with NewSa’s Customer Mediation Team, third-party integrated logistics providers, or insurance audit authorities as indispensable evidence for conflict resolution.
  • The absolute legal burden of item preservation and secure, drop-resistant packaging rests entirely upon the Seller.
    • If a product arrives at the Buyer's destination address in a broken, cracked, or degraded condition, and NewSa's mediation team determines the damage arose from defective or inadequate packaging, the Seller assumes full financial liability.
    • In such non-compliance events, the Seller forfeits the entire transaction settlement, the escrow funds are refunded fully to the Buyer, and the Seller is billed an extra operational charge for reverse logistics if they request the broken asset returned.
    • If packaging evidence cannot be provided by the Seller upon request, a legal presumption of inadequate packaging applies automatically.

7. Grievance Redressal & Support Architecture

  • In strict accordance with the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020, all structural escalations, logistics conflicts, payment disputes, or formal legal notifications regarding this Policy must be addressed directly to our designated Grievance Officer:
    • Name of the Officer: Harsh Ranjan
    • Official Designation: Co-founder & Grievance Officer
    • Physical Corporate Address: Circec Solutions Private Limited, Plot No. 160, HUDA Plots, Sector 56, Gurugram, Haryana, PIN - 122011, India
    • Electronic Mail Link: support@newsa.in
    • Direct Contact Line: +91-96508 74004
  • Statutory Timelines:Our compliance division will officially acknowledge any registered payment or shipping grievance within twenty-four (24) hours of electronic receipt, and a comprehensive, formal resolution or administrative determination will be issued within thirty (30) days from the initial tracking log date.