PAYMENT AND SHIPPING POLICY

Welcome to Circec Solutions Private Limited("Company", "we", "our", "us")!

Our Payment and Shipping Policy govern your use of our mobile application ("App") and the other associated/ancillary applications, products, websites and services and all other variations of the same (together or individually, "Platform") operated by the Company.

If you do not agree with (or cannot comply with) our Payment and Shipping Policy, then you may not use the Platform, but please let us know by emailing at newsaofficial25@gmail.com so we can try to find a solution. The Policy apply to all visitors, users and others who wish to access or use Platform.

We will make shipping hassle-free for both buyer ("Customer") and seller ("Merchant") using our network of shipping fleet, in partnership with reliable third-party players. Here’s how the process works:

2.1. Seller Address Collection – When listing a product, Merchant is required to enter their pickup address. This is where we will collect the product from once it’s sold.

2.2. Buyer Address Collection – Once the Customer completes the payment, they are prompted to provide their delivery address. Shipping is only enabled for this confirmed address.

2.3. Pickup, Packaging and Delivery by Company – we will handle at-home pickup from the Merchant, package the picked-up item and complete delivery to the Customer, making the process smooth and convenient.

2.4. Pickup Scheduling - Once payment is confirmed, we contact the Merchant within 24 hours. Pickup is generally scheduled within 24-48 hours of payment, can only vary sometimes in case of Merchant unavailability in which case it is communicated and confirmed by the Customer

2.5. Transit time – Once the item is picked-up from the Merchant, the transit time for delivery to Customer can be between 3-24 hours depending on the locations of the Merchant and Customer

2.6. Buyer Payment – Once the Buyer wants to purchase the item, they can choose to either pay either the full-amount (listing price + shipping fee) via the integrated payment gateway or can pay only the booking amount via the integrated payment gateway and pay the remainder (full-amount minus booking amount) at the time of delivery or can choose to pay the entire full-amount at the time of delivery

2.7. Seller Payouts - After delivery of the product to the Customer, we provide a 48 hour window to the Customer to analyse the product and raise concerns, if any. If case of no concerns, the payment is transferred directly to the Merchant’s UPI ID registered on the platform (during listing the item) within 72 hours of delivery of the product to Customer.

2.8 Seller Commission - Please note that we charge a 10% commission on the listing price to the seller, at the time of Seller Payout. Seller Payout = Listing Price – 10% * Listing Price (i.e., Seller Commission)