CANCELLATION AND REFUND POLICY

Welcome to Circec Solutions Private Limited ("Company", "we", "our", "us")!

Our Cancellation and Refund Policy govern your use of our mobile application ("App") and the other associated/ancillary applications, products, websites and services and all other variations of the same (together or individually, "Platform") operated by the Company.

If you do not agree with (or cannot comply with) our Cancellation and Refund Policy, then you may not use the Platform, but please let us know by emailing at newsaofficial25@gmail.com or calling us at +91 8348523792 so we can try to find a solution. The Policy apply to all visitors, users and others who wish to access or use Platform.

We believe in helping our customers as far as possible, and hence have a liberal cancellation policy for transactions that happens between the seller ("Merchant") and the buyer ("Customer"). Under this policy:

2.1. Cancellations will not be entertained once the order is placed.

2.2. In case of receipt of damaged or defective items please report the same to our team. The request will, however, be entertained once the Merchant has checked and determined the same at their end. This should be reported within 48 hours of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our team within 48 hours of receiving the product. The team after looking into your complaint will take an appropriate decision.

2.3. Refund/Return requests must be supported by photo/video evidence (ideally an unboxing video), which the Company may review to determine eligibility.

2.4. In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any refunds approved by Company, it'll take 9-15 days for the refund to be processed to the Customer.

2.5. Queries related to damaged or defective items for which payment has been made or shipping arranged outside the Platform will not be entertained by Company. If the transaction or shipping occurs outside the Platform, the Customer and Merchant bear full responsibility for resolving any issues directly between themselves. We will not be liable for any disputes, losses, or damages arising from such external transactions.

2.6. Company's decision in Cancellation/Refund/Return matters will be final and binding for both Merchant and Customer